Exchanges and Returns Policy

 

Thank you for choosing ALBDR TRADING & INVESTMENTS LLC (albdar.com). We aim to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help.

 

Exchanges

 

If you need to exchange an item for a different size or specification, please contact us within 7 days of your purchase for some specific items. 

Items for exchange must be unused and in the same condition that you received them, with the original packaging intact.

 

Reason Codes and Warranty

 

We accept returns for the following reasons:

• 1. Damaged or defective items.
• 2. Incorrect items shipped.
• 3. Items received that do not match the description on our website.

At ALBDR TRADING & INVESTMENTS LLC (albdar.com), we offer a comprehensive warranty on all our products against defects in materials and workmanship, applicable to the original purchaser and non-transferable. This warranty covers manufacturing defects only, Damages from misuse, improper installation, neglect, accidents, or alterations, wear and tear resulting from regular use are not covered. To initiate a warranty claim, please contact our customer service team with proof of purchase and necessary details. We will assess the claim and may repair, replace, the defective product at our discretion. Our liability is limited to the repair, replacement, of the defective product and does not extend to indirect or consequential damages. This warranty policy is subject to change without prior notice, and any updates will be effective immediately upon posting. For further inquiries, please reach out to us at sales-ati@albdar.com.

 

Customer Responsibilities

 

To complete your return, we require a receipt or proof of purchase. ALBDR TRADING & INVESTMENTS LLC (albdar.com) will cover the shipping costs associated with exchange. 

We recommend using a trackable shipping service to ensure that we receive your exchange item.

 

Circumstances for Returns and Exchange

 

We offer returns and exchange under the following circumstances:

• 1. The item is damaged or defective upon receipt.
• 2. The wrong item is shipped.
• 3. The item received does not match the description on our website.
•  

Timeframe for Exchange

 

You must initiate the exchnage process within 7 days of the original purchase date to be eligible for a refund or exchange for specific items only.

 

Exchange Processing Time

 

Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange . If approved, your refund will be processed within 14 business days.

For any further inquiries or assistance regarding returns and exchnage, please contact our customer service team at sales-ati@albdar.com. 

Thank you for choosing ALBDR TRADING & INVESTMENTS LLC (albdar.com). We appreciate your business and strive to provide exceptional customer service.